The Federal Communications Commission will seek to crack down on offshore call centers and illegal robocalls from aboard, ...

The FCC is reviewing the use of foreign call centers by U.S. telecom firms, with plans to enforce proficiency in American ...

Behind every 911 call is a call taker, dispatcher and expeditor, trained professionals making split-second decisions under ...

Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

Discover proven strategies for managing remote call center agents, including how call center QA provides the performance visibility and coaching foundation that distributed teams need to stay engaged ...

The director of the newly-consolidated Farmville-Prince Edward Emergency Communication Center expects to have their new digs complete by ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Hybrid call center solution helps practices capture more leads, book appointments faster, and never miss patient calls.

Weld County’s dispatchers answer about 350,000 calls per year, getting people emergency help at a moment’s notice across more ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...