New research suggests AI chatbots can generate responses people rate as more empathetic than humans, raising questions about emotional intelligence in machines. The post Chatbots rated more empathetic ...

Artificial Intelligence (AI) agents, particularly the large language models (LLMs) underpinning the functioning of ChatGPT ...

The next time you are texting with a customer service chatbot, frustrated because you can’t seem to schedule a visit with the plumber or change the booking date of your rental car, your AI-powered ...

Prolonged conversations with AI chatbots can start to break down the safety guardrails. Here's how to watch for warning signs ...

Forbes contributors publish independent expert analyses and insights. Kate Wieczorek covers leadership, work culture, and business strategy. This voice experience is generated by AI. Learn more. This ...

EDMONTON — DAVID, a chatbot powered by artificial intelligence, answers a call before the first phone ring even finishes.