“Help — our water heater is leaking and we need an estimate for a new one.” In addition, a few questions during the phone call revealed they would be interested in pricing for a new furnace and ...

Bob is a service technician who is well trained and nationally certified. However, he sometimes suffers from the same confusion that all technicians occasionally do - the facts that he gathers may or ...

The 1980s brought forth the first condensing gas-fired appliances we dealt with: 92% efficiency furnaces. Those first-generation condensing furnaces had more than their share of glitches, which gave ...