Hospitals have started turning to customer service leaders, such as the Walt Disney Company, for tips on how to improve patient satisfaction, according to a TeleTracking blog post. With the ...
Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer ...
Two recent studies by The Delta Group’s CareChex titled “2010 CareChex Quality of Care by U.S. Geographic Area” and “2010 CareChex Patient Satisfaction by U.S. Geographic Area” identified an ...
Day 1 of last week’s Health 2.0 conference in Santa Clara, California was a Provider Symposium, where innovation personnel at some of the nation’s large and notable health systems came together to ...
Much of the literature on current hospital consolidation activity reveals that hospitals and health systems are experiencing an inordinate amount of increased merger and acquisition activity due to ...
In the post-pandemic world, hospital staffing has become a moving target. Costs have soared for many facilities, forcing them to stretch their resources to match fluctuating demand. Add in frequent ...
Several updates were heard during a Feb. 24 meeting.
Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...
Data from more than 3,200 hospitals indicates clear geographic differences, and shows South Dakota ranking on top while New York performs poorly A new study analyzing more than 3,200 hospitals across ...
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