Conflict is a normal part of every relationship, but key to managing conflict is the ability to stop, look and listen. Case Western Reserve University’s employee assistance provider, IMPACT Solutions ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. In times of uncertainty and change, building a culture of ...

When seen for what it is, much conflict can be easily handled and turned to constructive ends. Tension in multiple-staff churches is caused either by the ego of a staff member or the incompetent ...

Have you ever walked away from a disagreement feeling frustrated, unheard, or misunderstood? You’re not alone. Emotional intelligence (EI) has long been celebrated as a cornerstone of effective ...