ARLINGTON, Va.--(BUSINESS WIRE)--Surescripts®, the nation's leading health intelligence network, released a new report indicating that clinicians feel they have little ability to improve their ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

In the current healthcare marketplace, providing patients with excellent experiences gives hospitals a competitive advantage. An evidence-based article published in BMJ Open correlated patient ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

At its core, healthcare is a people business. When organizations listen to patients and act on what they hear, they build trust and create a culture of continuous improvement. Providers that deliver ...

Digital tools play an important role in enhancing the patient experience but patients and pharmacy teams also value personal interactions. This finding comes from CVS Health's latest Rx Report. Noting ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Editor's note: This transcript was edited for clarity. Why Patient Experience Is Important Jennifer Carron: Yeah, so my career journey is unique as with many experienced officers. I originally was in ...