Patient Experience – Empathic Redirection
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YouTubeMayo Clinic
Patient Experience – Empathic Redirection
Sometimes patients can digress into tangential or ruminative behaviors that impede the productivity of a clinical encounter. This Patient Experience video introduces the communicative technique of Empathic Redirection. Empathic Redirection is a tool designed to empower Mayo Clinic staff to compassionately refocus conversations with patients to ...
5.9K viewsAug 20, 2018
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